Hospital Policies | Harvester Veterinary Clinic | Harvester Veterinary Hospital of Burr Ridge
Harvester Veterinary Hospital of Burr Ridge

Hospital Policies

Learn about all of our most important hospital policies, from appointments and our waiting room to accepted methods of payments and how to refill your pet’s prescriptions.

Appointment Policy

We ask that clients schedule appointments in advance rather than walk-in whenever possible, as this helps us reduce wait times and keep scheduled visitors from being delayed. We understand illnesses and urgent cases come up and want to be sure we are there for you in your time of need. Obviously, if you experience an emergency situation, you should bring your pet in immediately with or without an appointment. Please call us ahead of time if you are able, so we can ensure we are prepared and ready to help you and your pet. 

If it’s more convenient for you, you’re welcome to drop off your pet for their appointment and pick them up once the appointment is complete.

Arrival/Waiting Room Policy

We ask that all pets remain either leashed or kept in a carrier while in the waiting room. While your pet may be perfectly behaved, other pets and/or owners may have anxiety around other animals. We wish to create a comfortable and safe atmosphere for all human and animal visitors to our office, so please be courteous and abide by this policy.

Payment Methods

We require full payment for services at the time they’re rendered, including payments for treatments, examinations, prescription medication or food, and any other purchases made at our office. We accept Visa, Mastercard, Discover, American Express, cash, personal checks, and Care Credit.

Prescription Refills

If you’d like, we can set up a process for having your pet’s prescriptions shipped directly to your home through our convenient online store. You can also order prescriptions and pick them up at our location in-person. We ask you to please give us 24 hours advanced notice for refills.

Prescription Diets

Some pets require special food to improve their dietary balance or meet specific dietary needs. If you are in need of a prescription diet for your pet, you may order directly through our hospital, or visit our online store to have it shipped directly to your home.

Join the Harvester Veterinary Hospital of Burr Ridge Family Today!

Phone: 630-819-5831

  • Monday: 8:00 AM - 6:00 PM
  • Tuesday: 8:00 AM - 6:00 PM
  • Wednesday: 8:00 AM - 6:00 PM
  • Thursday: 8:00 AM - 6:00 PM
  • Friday: 8:00 AM - 6:00 PM
  • Saturday: 8:00 AM - 1:00 PM
  • Sunday: Closed